Built a self-service support system within few min & optimize support time to reply customer queries by using BWL Knowledge base WordPress plugin.
BWL Knowledge Base Manager is an ultimate WordPress plugin comes with lots of unique and flexible features to create unlimited number of Knowledge Base question and answers for your website content. Modal based & Ajax Powered Sticky Search feature gives you the best search experiences to find their question answers quickly.
It has a visual Shortcode Editor panel that provide you all kinds of options to insert shortcode in tinymce editor. Four Built-in widgets allows you to display Knowledge base categories, Knowledge base topics, latest/top up voted/top down voted/popular knowledge base in sidebar area.
Plugin comes with almost zero configuration requirement feature. Just upload, install and activate the plugin and you’re ready to go.
Plugin allows you to create unlimited number of KB items and classify them in to categories and tags. Plugin uses WordPress Custom Post Type system to create & store KB posts. So, It’s super easy to manage KB posts from WordPress admin panel. You can set custom icon for KB posts. As well as you can set custom icon for each category and tag item.
The plugin provides it’s users a great facility to search their required question answer quickly from all the knowledgebase posts within a few seconds. Additionally, there is no more waiting to reload the page to get the search results. Our plugin search option designed in a way that can perform efficient search query to pull the fastest results. Once the search query obtained the results, users will able to click on the post title from the search results list, and then the plugin will take the user directly to the knowledge base details page.
Plugin comes with built-in responsive grid system, which ensure you to display you’re content properly in mobile devices. Plugin also working find with Bootstrap Grid system.
Tabify KB is one of the most unique and important feature of KB plugin. Now, you can display Popular, featured and Recent Kb Posts in small area of your site. Tab is responsive and working fine with any WordPress theme.
Users can submit their opinion on your KB content. You can easily track their like/dislike counts from plugin option panel.
Plugin display a custom feedback box if any user submit a dislike vote. This way you can get an idea why user dislike KB content and will able to change KB content according to user demand.
Plugin automatically add a Related KB Posts section after single KB content. You can enable/disable this option from admin panel.
Each KB post display post author name, category, tag , no of views and post date information. Plugin also display last edited date of each KB. You can show/hide each meta information from plugin option panel.
Plugin comes with huge customization feature that allows you to control each and every feature of plugin. You can customize KB themes, select KB heading fonts, manage KB single page contents, handle RTL mode, show/hide external KB submission form, manage to display KB modal window and many more.
If you need to add custom CSS code, you don’t need to add code directly to Plugin core stylesheet file. Plugin provide custom CSS editor in option panel, where you can easily add your custom CSS codes and it will store in Database. So, for future updates you will never lose your custom codes. It’s safe and the best way to add custom CSS code in to a plugin.
You can upload and attach unlimited no of files with each KB posts. It will help your users to get their downloadable content easily with KB item.
Using quick and bulk edit you can easily reset old vote counts. You can reset single post votes using quick edit and bulk edit allows you to reset multiple post vote counts.
Plugin automatically create table of content based on your knowledge base post content. You can turn on/off automatic table of content generate feature from plugin option panel.
You can restrict KB posts access using password and allowed only for group of users.
Administrator will get notification email when user submit a new KB question or submit a feedback on KB content. Administrator can notify users when their question got approved.
From admin panel, administrator can easily sort KB items using drag and drop feature.
Plugin comes with built-in widget options which allows you to display Top Up Voted/Top Down Voted/Recent/ Popular/Featured KB in side bar areas.
You can easily view no of like/dislike/feedback for each KB Question from admin panel.
For better SEO, you can set custom slug for Knowledge Base single page, Knowledge Base categories and Knowledge Base tags. You will get option to set custom slug in plugin option panel.
You can easily integrate Knowledge Base items inside of any page or post using shortcode. Available shortcodes listed in below-
Plugin provide awesome support for Arabic language. You just need to turn on RTL support option from admin panel, plugin automatically adjust its content to right side.
“BWL Knowledge Base Manager” offers cool translation feature. So, you can easily add this plugin any kind of website. Inside of plugin “lang” folder you will get a file named “en_EN.po” file. To edit this file you need to install “poedit” software in your computer.
We always keep our plugin up to date. So, we can make sure plugin always work with latest WordPress version and If you got any issue just let us know, we will deal with that.